Delivery and returns

Introduction

Please read our Delivery and Returns Policy before purchasing any hardware from Saledock. By purchasing hardware from Saledock you acknowledge that you have read, understand and agree to follow the conditions stated in this Policy.

For all shipping and returns queries please contact support@saledock.com.

Delivery

  • Orders under the value of £149 ex VAT are charged a £9.95 delivery fee.
  • Orders over the value of £149 ex VAT include free delivery.
  • Next business day (weekends not included unless arranged otherwise) delivery is available on most products if we receive payment for the order BEFORE 3PM.
  • Products may arrive as separate packages.
  • Delivery to the Scottish Highlands, Northern Ireland, Outer Hebrides, Orkney Islands and the Channel Islands may take up to an additional 2 days.
  • Delivery times vary depending on courier. Delivery delays due to the courier are out of our control.
  • Once you place an order you’ll receive an order confirmation email, later that day, or the following day if placed after 3PM.
  • By purchasing a Sunmi T2 lite or Sunmi T2, your device will be registered with Saledock through the Sunmi Cloud. Only Saledock approved applications are available to download from the Sunmi Cloud app store. If you opt to use another POS software provider you will be charged an admin fee of £40 + VAT to transfer the Sunmi device to another Sunmi Cloud account hosted by your chosen POS software provider.

Faulty and DOA returns

  • Products Dead On Arrival (DOA) must be reported to support@saledock.com within 5 days of delivery. We'll issue a DOA number and supplier returns label. The manufacturers handle replacements.
  • Faulty products must be reported to support@saledock.com within 5 days of delivery, upon confirmation of a faulty product we'll issue an RMA (Returns) number and supplier returns label. The manufacturer handles repairs. We may ask you to contact the manufacturer directly as some manufacturers deal with warranties themselves and provide free online help.
  • We only offer returns of faulty products that are under warranty. If the damage is not covered by the warranty of your item, the repair or replacement will be chargeable (e.g. damage caused by water on a scanner). In these cases you’ll be provided with a repair quote before any work is carried out.
  • Please get in touch for a breakdown of all product warranties. Each product offers a different warranty period. Warranties start on the date of delivery.
  • We do not offer temporary replacements whilst your product is being repaired or replaced.
  • We recommend that you insure your package. We, the supplier and the manufacturers assume no responsibility for items lost or damaged in transit.
  • You are responsible for all return postage costs.
  • Refunds will be applied to the original payment method and take between 5-10 business days to process.

Our suppliers will not accept returns under the following conditions:

  • Missing items or components.
  • The condition of the returned item is in any way misrepresented.
  • Returned item or packaging damaged rendering the product unsaleable.
  • No visible RMA number on the packaging or paperwork.
  • An item is received more than 14 days after the date the RMA number was issued.
  • The item has been heavily used or damaged.
  • If a return is not accepted we will inform you.

Returns

  • We recommend that you insure your package. We, the supplier and the manufacturers assume no responsibility for items lost or damaged in transit.
  • You are responsible for all return postage costs.
  • Refunds will be applied to the original payment method and take between 5-10 business days to process.

Our Sunmi, Socket Mobile and cash drawer supplier has the following non-DOA/non-faulty returns policy:

  • NO open box returns for non-DOA items will be accepted. All items must be returned double boxed with the original items box clean, undamaged, and with no marks of any kind. This includes writing, stamps, or shipping labels. (Do not write RMA numbers on original box).
  • Original manufacturer's packaging both inside and outside must be used. Returns must be complete with all manuals, cables, warranty cards, static bags, ALL items included in original shipment.
  • Non-DOA products can only be returned within 7 days of receipt of goods upon approval of the supplier. Once approved a RMA request is issued. The RMA issued is valid for 14 days from date of issue, after this time no return will be accepted.
  • Supplier will charge a 20% restocking fee on items returned resulting from customer error.
  • In the event of items being returned with damaged packaging a re-box fee of a minimum of 5% will be applied.
  • Non-DOA configured products will not be accepted for return.

Our Star Micronics, BoxaPOS and Honeywell hardware supplier has the following non-DOA/non-faulty returns policy:

  • Returned products must be in their complete, clean and original packaging and in like-new condition. If returned products don’t meet these criteria, we will discount a restocking fee from the refund.
  • Please pack your product as safely and securely as possible. Use a larger corrugated cardboard box and ample packing material to cover the boxes and products you are returning. Do not use the product’s box as shipping box. Avoid applying excessive tape or packing labels directly to the product box.
  • Non-DOA products can be returned or exchanged within 30 days of receipt of goods.